Privacy Policy Platform 578

Platform 578 takes user security and privacy seriously. We understand that when you share personal information with us, you are placing trust in this platform — and we take that trust seriously.

This Privacy Policy applies to all users who access the 578 platform via the website, mobile app, or any other digital channel we operate. It covers every form of personal data we collect, whether directly from you or automatically through standard tracking technologies.

We do not sell, rent, or trade your personal data to any third party for marketing purposes. This is a core commitment of 578 that has never changed since the platform was established.

We collect several categories of data depending on the type of interaction you have with the 578 platform. Here is a complete overview:

We never collect credit card information directly. All card transactions are processed through third-party payment gateways with PCI-DSS certification, meaning your card number never passes through or is stored on 578 servers.

Every piece of data we collect has a clear and legitimate purpose. We practise the principle of data minimisation — meaning we only use data that is genuinely necessary for the stated purpose.

• Account Management: Create, verify, and maintain your user account so you can login and play without interruption.
• Payment Processing: Securely process deposits and withdrawals via your preferred payment methods such as DuitNow, FPX, Touch 'n Go, and Boost.
• KYC Verification: Verify user identity in accordance with applicable anti-money laundering (AML) compliance requirements.
• Platform Security: Detect suspicious activity, unauthorized login attempts, and account fraud in real time.
• Customer Support: Help you resolve technical issues, account inquiries, or game-related complaints.
• Platform Improvements: Analyze usage patterns in aggregate (not individually) to improve the gaming experience and technical performance.
• Legal Compliance: Fulfill reporting obligations to the relevant authorities in accordance with applicable legal requirements.
• Service Communications: Send important notifications related to your account, security, or policy changes — not promotional emails without consent.

578 does not sell your personal data. However, in the following limited circumstances, we may need to share certain information with trusted third parties:

• Payment Providers: Financial institutions and payment gateways that process your deposits and withdrawals, limited strictly to the information required for the transaction.
• KYC & Identity Verification Providers: Third-party identity verification services integrated with the 578 platform for compliance purposes.
• Technology Providers: Cloud computing and technical infrastructure companies that operate our platform under strict confidentiality agreements.
• Legal Authority: Government agencies or law enforcement bodies when required by law or a valid court order.
• Fraud Prevention: Minimal information sharing with industry fraud prevention networks to protect all platform users.

All third parties that receive your data are bound by data processing agreements requiring them to use that information solely for the specified purpose and to protect it in accordance with security standards equivalent to our own.

We continuously invest in the latest security infrastructure to ensure your data is always protected against cyber threats. Here are the layers of protection we employ:

• TLS 1.3 Encryption: All communications between your device and 578 servers are encrypted using the latest TLS protocol, making data unreadable to any intercepting party.
• Stored Data Encryption (AES-256): Sensitive information stored in our database is encrypted using AES-256-bit standards.
• Two-Factor Authentication (2FA): Available to all users to protect account access from unauthorised login.
• 24/7 Monitoring: An automated threat detection system continuously monitors all traffic and account activity.
• Regular Security Audits: Platform 578 undergoes annual penetration testing by independent cybersecurity firms.
• Environment Segregation: Production data is fully isolated from testing and development environments.

Platform 578 uses cookies and equivalent tracking technologies to enhance the user experience. Cookies are small text files stored on your device that help us remember your preferences and ensure the platform functions correctly.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. Cannot be disabled.
• Performance Cookies: Collect information about how you use the platform (pages visited, time spent) for internal analytics purposes.
• Functional Cookies: Save your preferences such as language, display format, and personal settings.
• Security Cookies: Help us detect suspicious activity and protect your account from unauthorized access.

You can manage your cookie settings through your internet browser at any time. However, disabling essential cookies may affect platform functionality. We do not use third-party cookies for advertising purposes.

Under the Malaysian Personal Data Protection Act 2010 and 578's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our privacy team via the platform's live chat or by emailing [email protected]. We will process your request within 30 business days. Some requests may be subject to additional identity verification requirements to ensure account security.

578 retains your personal data for as long as your account remains active and for a defined period after account closure, depending on the type of data and applicable legal requirements.

• Identity & KYC Data: Retained for 7 years after account closure, in compliance with Malaysian AML legal requirements.
• Financial Transaction Records: Retained for 7 years in accordance with financial and tax reporting requirements.
• Game Logs: Retained for 2 years from the date of activity for audit and dispute resolution purposes.
• Technical & Access Log Data: Retained for 90 days for security and threat detection purposes.
• Support Communications: Retained for 2 years for historical reference and service quality assurance.
• Cookie Data: Expiry varies by cookie type, ranging from a single session to a maximum of 12 months.

Upon expiry of the retention period, data is securely deleted using methods that comply with industry data erasure standards. Deleted data cannot be recovered.

Platform 578 is a service exclusively for individuals aged 18 and above. We do not accept registrations from underage individuals and do not knowingly collect personal data from children.

Our age verification process includes:

• Date of birth verification during account registration.
• Identity document (MyKad) verification during the KYC process.
• Continuous monitoring to detect signs of underage users.

For any inquiries, requests, or complaints relating to this Privacy Policy, you may contact the 578 Data Protection Officer (DPO) team through the following channels:

• Live Chat Platform: Available 24 hours a day, 7 days a week — the fastest way to get an immediate response.
• Email: [email protected] — response within 24 hours on business days.

Please include the subject line "Privacy Inquiry" or "Data Request" in your communication so we can route your query to the right team more quickly.

If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.