Terms and Conditions 578 Platform

By accessing or using the 578 platform through the website, mobile app, or any other channel provided by us, you expressly acknowledge that you have read, understood, and agree to fully comply with these Terms and Conditions.

This agreement takes effect from the date you register an account on the 578 platform. We reserve the right to update or amend these terms at any time, and users will be notified via in-platform notifications or their registered email.

To register and use the 578 platform, you must meet the following eligibility requirements:

• At least 18 years old on the date of registration.
• A citizen or eligible resident of a jurisdiction permitted by the 578 platform.
• Never having had an account banned or suspended by 578 previously.
• Register under your own name and not on behalf of another person or legal entity.
• Provide accurate, complete, and up-to-date personal information during registration.

Each user is only permitted to have one account only on the 578 platform. Registering more than one account under the same individual may result in all such accounts being suspended immediately and the remaining balance being forfeited.

Identity verification (KYC) is required before any withdrawal is processed. You will need to submit a valid identity document such as a Malaysian identity card (MyKad) or a valid passport. The KYC process is in place to protect your account security and ensure funds reach the right person.

The 578 platform supports a wide range of local Malaysia payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed using multi-layer encryption to ensure the security of your funds.

Deposit:

• The minimum deposit is RM20 per transaction.
• Deposits are credited to your account almost instantly after bank confirmation.
• There is no maximum daily deposit limit, subject to limits set by your banking institution.
• You may only deposit funds using a payment method registered in your own name.

Withdrawal:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawal requests with completed KYC verification are processed within 15 to 60 minutes.
• Your first withdrawal must be made to the same bank account or e-wallet used for your deposit.
• The 578 platform does not charge any processing fees for standard withdrawals.
• Express withdrawals for VIP members are processed within 10 minutes.

The 578 platform offers a variety of bonuses and promotions to registered members. All bonuses are subject to wagering requirements and validity periods as stated in the respective promotion terms.

• The welcome bonus can only be claimed once per new user.
• The standard wagering requirement is between 20x and 30x the bonus value received before a withdrawal is permitted.
• Bonuses cannot be transferred to other users or directly exchanged for cash.
• The 578 platform reserves the right to cancel any bonus if there are signs of promotion abuse.
• Promotions offered via special codes are only valid for the period stated in the respective promotion terms.
• Weekly cashback for VIP members is calculated based on net losses within a 7-calendar-day period.

Full terms for each active promotion can be reviewed on the promotions page within the 578 platform. In the event of any conflict between these general terms and specific promotion terms, the specific promotion terms shall apply to that promotion only.

All games available on the 578 platform use a Random Number Generator (RNG) certified by independent international testing bodies. This ensures every game outcome is completely random and cannot be manipulated.

• Game results displayed on screen are final and cannot be disputed on technical grounds once a round is complete.
• In the event of a technical disruption during gameplay, the 578 system will restore the session to the last server-confirmed state.
• Users are responsible for maintaining a stable internet connection while playing.
• The use of automation software, bots, or third-party tools that modify gameplay is strictly prohibited.
• Any attempt to exploit a platform software bug must be reported to customer support and must not be exploited for personal gain.

The 578 platform reserves the right to void any bets or winnings obtained through unauthorized means, system errors, or exploitation, regardless of whether the user was aware of the error.

As a user of the 578 platform, you are fully responsible for ensuring the following:

• Keep your password and account login details confidential. Do not share this information with anyone, including 578 staff.
• Notify the 578 support team immediately if you suspect your account has been accessed without authorization.
• Ensure all activity under your account is for your personal use only.
• Not using the 578 platform for money laundering or any unlawful financial activities.
• Comply with all local laws and regulations applicable to online gambling platforms in your jurisdiction.

The 578 platform takes anti-money laundering (AML) seriously. All transactions are automatically monitored, and any suspicious activity will be reported to the relevant authorities in accordance with legal requirements.

The 578 platform reserves the right to suspend or close a user's account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete KYC verification within the specified timeframe.
• Registration of more than one account by the same individual.
• Abuse of the platform's bonus or promotion system.
• Voluntary closure request submitted by the user through customer support.

Users who wish to voluntarily close their account may contact the 578 support team via live chat. Valid account balances will be processed for withdrawal within 3 business days after all checks are complete, subject to no active restrictions on the account.

For accounts closed due to a breach of terms, the remaining balance may be forfeited depending on the severity and nature of the violation.

The 578 platform is provided on an "as-is" basis. While we make every effort to ensure uninterrupted operation, we do not guarantee that the service will always be available free of technical errors.

• 578 is not liable for any losses arising from internet disruptions on the user's end.
• 578 is not responsible for game outcomes that have been finalized and confirmed by the server system.
• 578 bears no liability for any indirect, consequential, or punitive losses.
• 578's maximum total liability to any user is limited to the net deposit amount made in the 30 days preceding the claim.

The 578 platform reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice, except for material changes which will be communicated to users at least 7 days before taking effect.

Amendment notification methods include:

• In-app or on-site notifications on the 578 platform.
• Email the address registered to your account.
• Banner or pop-up notifications displayed at login.

It is the user's responsibility to review the Terms and Conditions periodically. The last updated date is always displayed at the top of this document for your reference.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the jurisdiction in which the 578 platform operates. Any dispute arising from or related to this Agreement shall be resolved through the following process:

• Step 1: Contact the 578 customer support team via live chat for an early resolution. Most issues are resolved within 24 hours.
• Step 2: If unsatisfied, submit a formal complaint by email to the 578 management team at [email protected].
• Step 3: For disputes that cannot be resolved, both parties agree to use binding arbitration as the final method of resolution.

No legal action may be initiated against 578 unless the internal process above has been fully exhausted and failed to reach a satisfactory resolution.